TERMS & CONDITIONS

In today's interview, we talk with Maintenance Planner, Josue. Like many of his colleagues, Josue got his start at Aviation Career & Technical Education High School--however, his interest and curiosity in aviation go all the way back to his childhood days.

Josue tells us that he looked forward to trips to the airport from a young age. He was mesmerized by airplanes and even remembers having recurring dreams in which he'd hold on to the wings of a plane and fly away with it. The first time he boarded a plane himself, he wondered how it was that a piece of metal could hold an entire plane full of people. Years later he would find the answer to his question.

With now over six years of experience in aviation maintenance, Josue has the knowledge he'd always hoped for. On top of the education, Josue tells us, "Being an AMT is a discipline. Past the preparing stage, each day is far from repetitive. Not a single task or situation is identical, and that's where the skill and experience come into play."

When we ask Josue what his favorite part of working in aviation is, he tells the answer is simple.

"You get to fix things."

Some days problems escalate, and the solution isn't as easy to find. But when he's finally able to solve a case, the feeling is unbeatable.

STORIES FROM THE RUNWAY

THE MAGIC
BEHIND AVIATION MAINTENANCE
"I now can assign cases to my team from a distance"

Supervisor
FROM
CHILDHOOD
DREAMS TO
REALITY
"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."

Controller
"I can now focus on the best part of the work, the fix."

Technician
ON BEING A
WOMAN IN AVIATION
MAINTENANCE
"I can now focus on the best part of the work, the fix."

Technician
"Coordination has never been that easy."

Crew Chief
LEAD
THE
CHANGE
"Coordination has never been that easy."

Crew Chief

PRIVACY POLICY

Version 3r2
Last Revised: February 24, 2020

SUMMARY

Disclaimer: This summary is not part of the Privacy Policy. If you need further details, refer to the material below this summary.

Because we are trying to create a better way to keep aircraft flying:We use data created by users like you to make anonymous data (ex. number of clicks on a button).This is a summary of the Privacy Policy. To read the full terms, scroll down.

Be aware:

If you have any questions, feel free to reach to us at help@beacon.works.

  1. Questions; Contacting Company; Reporting Violations. If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number:Embraer Business Innovation Center, Inc.
    Attn: Legal Department
    276 SW 34th Street, Fort Lauderdale, FL 33315
    +1 954 359 3700
  2. User Consent. By submitting Personal Data through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.
  3. A Note About Children. We do not intentionally gather Personal Data from visitors who are under the age of 13. If a child under 13 submits Personal Data to us and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at the address listed in Article One (1).
  4. A NOTE TO USERS OUTSIDE OF THE UNITED STATES. IF YOU ARE A NON U.S. USER OF THE SITE, BY VISITING THE SITE AND PROVIDING US WITH DATA, YOU ACKNOWLEDGE AND AGREE THAT YOUR PERSONAL DATA MAY BE PROCESSED FOR THE PURPOSES IDENTIFIED IN THE PRIVACY POLICY. IN ADDITION, YOUR PERSONAL DATA MAY BE PROCESSED IN THE COUNTRY IN WHICH IT WAS COLLECTED AND IN OTHER COUNTRIES, INCLUDING THE UNITED STATES, WHERE LAWS REGARDING PROCESSING OF PERSONAL DATA MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY PROVIDING YOUR DATA, YOU CONSENT TO SUCH TRANSFER.
  5. Types of Data We Collect. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data, including aggregated and de-identified data, that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
  1. a. Information You Provide to Us.
  1. i. We may collect Personal Data from you, such as your first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you create an account to log in to our network (“Account”).
  2. ii. If you use our Services on your mobile device, including through our Application, we may collect your phone number and the unique device id number.

  3. iii. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising. If you want to deactivate this feature, you can either reinstall the Application, deactivate location services on your mobile device, or alter this Application’s location services permissions per your device’s manufacturer instructions.
  4. iv. Our Site lets you store preferences like how your content is displayed, your location, search settings, and other intangible information. We may associate these choices with your ID, browser or the mobile device, and you can edit these preferences at any time.
  5. v. When connecting to our Services via a service provider that uniquely identifies your mobile device, we may receive this identification and use it to offer extended services and/or functionality.
  6. vi. Certain Services, such as two-factor authentication, may require our collection of your phone number. We may associate that phone number to your mobile device identification information.
  7. vii. We retain information on your behalf, such as files and messages that you share using your Account.
  8. viii. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
  9. ix. If you participate in one of the Company’s surveys, we may collect additional information.
  10. x. We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version, product registration number, and other requested information if you contact us via e-mail regarding support for the Services.
  11. xi. We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.You may also provide information to be published or displayed (“Posted”) on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although [we limit access to certain pages/you may set up certain privacy settings for such information by logging into your Account profile], please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
  1. a. Reserved
  2. c. Information Collected via Technology. As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
  1. i. Information Collected by Our Servers. To make our Site and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
  2. ii. Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Data.
  3. iii. Cookies. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
  4. iv. How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable Users to opt out of tracking on our site.
  5. v. Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded our Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application, and information about the type of device you use. In addition, in the event our Application crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
  6. vi. Analytics Services. In addition to the tracking technologies we place, other companies may set their own cookies or similar tools when you visit our Site. This includes third party analytics services, including but not limited to Google Analytics (“Analytics Services”), that we engage to help analyze how users use the Site, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site and Services (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy. By using our Site and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services, please view our Service Provider Link Index attached hereto as Addendum A or available on our website at https://beacon.works/privacy-policy.html. We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests. If you don’t want to take advantage of these services, you may be able to opt-out by visiting http://www.aboutads.info/ or http://networkadvertising.org/choices/ or if you are located in the EU, http://www.youronlinechoices.eu/.
  7. vi. Analytics Services. In addition to the tracking technologies we place, other companies may set their own cookies or similar tools when you visit our Site. This includes third party analytics services, including but not limited to Google Analytics (“Analytics Services”), that we engage to help analyze how users use the Site, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site and Services (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy. By using our Site and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services, please view our Service Provider Link Index attached hereto as Addendum A or available on our website at https://beacon.works/privacy-policy.html. We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests. If you don’t want to take advantage of these services, you may be able to opt-out by visiting http://www.aboutads.info/ or http://networkadvertising.org/choices/ or if you are located in the EU, http://www.youronlinechoices.eu/.
  1. d. Information Collected from You About Others. If you decide to invite a third party to create an Account, we will collect your and the third party’s names and e-mail addresses in order to send an e-mail and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party’s names and e-mail addresses as required above. You or the third party may contact us at the address listed in Article One (1) to request the removal of this information from our database. As part of your use of the Services, we provide you the opportunity to connect automatically with your friends. We employ various techniques in order to facilitate friends finding each other on our service, including offering contact importer tools to facilitate adding to your contacts (including Facebook Friends and contacts in your address book) so that you can more readily ask your contacts to join and communicate with you through the Services. With your permission, we will access your address book, call log and SMS log, and import your contacts’ names, e-mail addresses, phone numbers, image, geographic location and Facebook IDs to facilitate automatic connection with your friends. We do this only for contact matching to help your friends and you find each other. Also, when you invite friends to the Services, we will access your Address Book and we will import your contacts names and phone numbers in order to facilitate the invitation. The e-mail that is sent to your friends will come from your e-mail address so that your friends know that you want to invite them to visit the Site. We do not store any passwords you provide as part of the contact import process. We also collect some settings that help us to interpret your data, such as the language and keyboard settings that you have established, and the phone’s carrier, mobile network code and mobile country code.
  1. 6. Use of Your Personal Data.
  1. a. General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
  1. i. facilitate the creation of and secure your Account on our network;
  2. ii. identify you as a user in our system;
  3. iii. provide improved administration of our Site and Services;
  4. iv. provide the Services you request, including our KYC/AML services;
  5. v. improve the quality of experience when you interact with our Site and Services;
  6. vi. send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
  7. vii. send you administrative e-mail notifications, such as security or support and maintenance advisories;
  8. viii. respond to your inquiries related to employment opportunities or other requests;
  9. ix. make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback;
  10. x. in any other way we may describe when you provide the Personal Data;
  11. xi. send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Company.
  1. b. User Testimonials and Feedback. We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting you name with your feedback. If you make any comments on a blog or forum associated with your Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
  2. c. Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and to disclose Anonymous Data to third parties without restriction.
  1. 7. Disclosure of Your Personal Data. We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
  1. a. Third Parties Designated by You. When you use the Services, the Personal Data you provide will be shared with the third parties that you designate to receive such information, including other websites, your friends, relatives and business associates. Depending on the type of access you grant to such third parties, they may also be permitted to edit the information you have provided to us and to designate others to access and edit such information. You may change your settings at any time as to who has access to your information by going to your account settings and changing your publishing options.
  2. b. Third Party Service Providers. We may share your Personal Data with third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to the Company. These third-party service providers are required not to use your Personal Data other than to provide the services requested by Company. As a convenience to you we have included a link index (“Service Provider Link Index”), to be updated and amended from time to time, located in this Privacy Policy and on the Site
  3. c. Affiliates. We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will inform our Affiliates of this Privacy Policy/ the Personal Data will be used in accordance with their terms of their respective Privacy Policy.
  4. d. Corporate Restructuring. We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
  5. e. Social Networking Sites. Reserved.
  6. f. Public Profile. Reserved.
  7. g. As Legally Required. Regardless of any choices you make regarding your Personal Data (as described below), Company may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (c) to protect or defend the rights or property of Company or users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
  8. h. Other Disclosures. We may also disclose your Personal Data, to fulfill the purpose for which you provide it; for any other purpose disclosed by us when you provide it; or with your consent.
  1. 8. Third Party Websites. Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
  2. 9. Your Choices Regarding Information. You have several choices regarding the use of information on our Services:
  1. a. Email Communications. We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.
  2. b. Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
  3. c. Changing or Deleting Your Personal Data. All users may review, update, correct or delete the Personal Data in their user account (including any imported contacts) by contacting us or editing their profile via the Services. If you completely delete all of your Personal Data, then your user account may become deactivated. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law, including as required by the Federal Aviation Administration, European Aviation Administration, Agência Nacional de Aviação Civil, or similar governmental/quasi-governmental aviation administrations or for legitimate business purposes. The aforestated archived copy will be kept for a period not longer than required by the relevant law.
  4. d. Application. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. On download, you will have the option of sharing your location data per your device’s location sharing prompt. You may revoke such grant at any time, at your preference, by changing your device’s location services permissions per your device’s manufacturer instructions.
  1. 10. Changes to This Privacy Policy. This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here https://beacon.works/privacy-policy.html. The date the Privacy Policy was last revised is identified at the beginning of this Privacy Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

THE MAGIC BEHIND AVIATION MAINTENANCE

THERE'S NO ROOM FOR
EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN
AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview American Airlines Maintenance Technician, Mario. Mario entered the world of aviation by means of Aviation Career & Technical Education High School, a well-known, specialized school located in Queens, New York.

When we talked with Mario, he shared how his interest in aviation started long before he began at Aviation High.

"Ever since I was a child I was fascinated by how machinery worked. I always glanced at aircraft in the sky and wondered what made them fly with such ease. It was the same with trains, too. I think what intrigued me was how the technology and machinery worked together. It was when I attended Aviation High School when I began to understand " the magic" behind it all."

Mario graduated Aviation High with his Airframe and Powerplant Certificate but didn't pursue a career in aviation right away. Instead, he worked as an electrical technician for a few years, until one day he realized he was ready for a new challenge. Shortly after, Mario joined American Airlines as a Maintenance Technician. He tells us when he first started, he was overwhelmed by the level of accountability, but over time, that same responsibility became the very thing he's grown to love.

Once the nervousness fades and you start to feel very empowered.

While talking to Mario, it quickly becomes clear that the work of a Maintenance Technician is anything but dull. Every day there is a new problem to solve and a new challenge to tackle. In addition to the workload itself, Mario tells us communication is another important aspect of the job.

There's no room for ego in aviation.

"There isn't always one team leader in the crews, usually we rotate with who is taking the lead that day. This helps us avoid complacency and fatigue and makes it so that we all maintain equal respect. Of course, there are still times when we butt heads, but there is a big sense of brotherhood in aviation, so no matter what, at the end of the day we are all there for each other."

While some fixes are expected, the workload itself changes on a day-to-day basis.

"A typical night starts with me arriving to work and getting dressed, making sure I have all my safety attire needed to make my job easy. I then check in with my crew chief who assigns us the workload and the specific aircraft for the night. Working alongside my team, we address issues from open write-ups from previous flights to detailed inspections and walkthroughs to ensure the aircraft is within the safety limits for its next departure. The fun begins when we are tasked with a job such as component removal and replacement, servicing of various systems, or tire or brake changes. Afterward, we fill out paperwork to stamp off the work we performed and verify that it is all up to safety standards and done in accordance with up-to-date manuals and work cards."

So, why aviation? When we asked Mario about what drew him to this field he shared one of his first memories feeling a big sense of accomplishment. It's the feeling of a job well done at the end of the day that keeps him coming back again and again.

"One of my biggest accomplishments was when I performed my first engine change a few weeks being the new guy. It was a nerve-racking feeling, but I knew I was ready. A few shifts later me and my amazing team had the new engine installed and ready for its test flight before the passengers could fly on the aircraft. My proudest moment was when it passed the test flights and the following day was ready for passengers to get to their destination. Watching it push back from the gate and taxi down the runway was a euphoric feeling that one can not describe."

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GET SUPPORT

A NEW ERA
OF AVIATION
MAINTENANCE

Built to empower Operators, MROs and
Technicians to communicate better and
collaborate smarter.
Request a Demo
Built to empower Operators, MROs, and
Technicians to communicate better and
collaborate smarter.
Request a Demo
MTX Case Manager
- Easily create MTX cases
- Search and assign MTX providers
- Empower teams for faster RTS
Compliance-Ready Channel
- Simplify coordination with all parties
- Get real-time MTX case updates
- Save and access case history
Data Learning Machine
- Identify MTX patterns for optimization
- Gain insight about components and deferrals
- Maximize fleet availability

BEACON BY THE NUMBERS

50K
+
CASES
2.4K
+
AIRCRAFT
1.1K
+
USERS
190
+
AIRPORTS

LEAD THE CHANGE

Beacon equips Operators, MROs, and Technicians with the tools to increase capacity and aircraft availability while optimizing operating costs.

Reduce OOS
Time By

20%

Increase
Productivity By

10%

Reduce Overall
Delays By

5%

HOW TO GET STARTED

1
Join Beacon
Get in touch. Beacon will create your Operator or MRO profile so you can quickly get started.
2
Onboard MTX Teams
Invite users and providers with Beacon’s support all throughout the adoption phase.
3
Start Collaborating
Create and assign maintenance cases while maintaining seamless communication.

SEE WHAT BEACON CAN DO FOR YOU

STORIES FROM THE RUNWAY

The magic behind aviation maintenance
THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES
THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES

The magic behind aviation maintenance

THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview American Airlines Maintenance Technician, Mario. Mario entered the world of aviation by means of Aviation Career & Technical Education High School, a well-known, specialized school located in Queens, New York.

When we talked with Mario, he shared how his interest in aviation started long before he began at Aviation High.

"Ever since I was a child I was fascinated by how machinery worked. I always glanced at aircraft in the sky and wondered what made them fly with such ease. It was the same with trains, too. I think what intrigued me was how the technology and machinery worked together. It was when I attended Aviation High School that I began to understand 'the magic' behind it all."

Mario graduated Aviation High with his Airframe and Powerplant Certificate but didn't pursue a career in aviation right away. Instead, he worked as an electrical technician for a few years, until one day he realized he was ready for a new challenge. Shortly after, Mario joined American Airlines as a Maintenance Technician. He tells us when he first started, he was overwhelmed by the level of accountability, but over time, that same responsibility became the very thing he's grown to love.

"Once the nervousness fades and you start to feel very empowered."

While talking to Mario, it quickly becomes clear that the work of a Maintenance Technician is anything but dull. Every day there is a new problem to solve and a new challenge to tackle. In addition to the workload itself, Mario tells us communication is another important aspect of the job.

"There's no room for ego in aviation."

"There isn't always one team leader in the crews, usually we rotate with who is taking the lead that day. This helps us avoid complacency and fatigue and makes it so that we all maintain equal respect. Of course, there are still times when we butt heads, but there is a big sense of brotherhood in aviation, so no matter what, at the end of the day we are all there for each other."

"While some fixes are expected, the workload itself changes on a day-to-day basis."

"A typical night starts with me arriving to work and getting dressed, making sure I have all my safety attire needed to make my job easy. I then check in with my crew chief who assigns us the workload and the specific aircraft for the night. Working alongside my team, we address issues from open write-ups from previous flights to detailed inspections and walkthroughs to ensure the aircraft is within the safety limits for its next departure. The fun begins when we are tasked with a job such as component removal and replacement, servicing of various systems, or tire or brake changes. Afterward, we fill out paperwork to stamp off the work we performed and verify that it is all up to safety standards and done in accordance with up-to-date manuals and work cards."

So, why aviation? When we asked Mario about what drew him to this field he shared one of his first memories feeling a big sense of accomplishment. It's the feeling of a job well done at the end of the day that keeps him coming back again and again.

"One of my biggest accomplishments was when I performed my first engine change a few weeks being the new guy. It was a nerve-racking feeling, but I knew I was ready. A few shifts later me and my amazing team had the new engine installed and ready for its test flight before the passengers could fly on the aircraft. My proudest moment was when it passed the test flights and the following day was ready for passengers to get to their destination. Watching it push back from the gate and taxi down the runway was a euphoric feeling that one can not describe."

I now can assign cases to my team from a distance.
"I now can assign cases to my team from a distance."
Supervisor
"I now can assign cases to my team from a distance."
Supervisor

I now can assign cases to my team from a distance.

"I now can assign cases to my team from a distance."
Supervisor
From childhood dreams to reality
"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE
"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE

From childhood dreams to reality

"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

In today's interview, we talk with Maintenance Planner, Josue. Like many of his colleagues, Josue got his start at Aviation Career & Technical Education High School -however, his interest and curiosity in aviation go all the way back to his childhood days.

Josue tells us that he looked forward to trips to the airport from a young age. He was mesmerized by airplanes and even remembers having recurring dreams in which he'd hold on to the wings of a plane and fly away with it. The first time he boarded a plane himself, he wondered how it was that a piece of metal could hold an entire plane full of people. Years later he would find the answer to his question.

With now over six years of experience in aviation maintenance, Josue has the knowledge he'd always hoped for. On top of the education, Josue tells us:

"Being an AMT is a discipline. Past the preparing stage, each day is far from repetitive. Not a single task or situation is identical, and that's where the skill and experience come into play."

When we ask Josue what his favorite part of working in aviation is, he tells the answer is simple.

"You get to fix things."

I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth.
"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller
"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller

I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth.

"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller
I can now focus on the best part of the work, the fix.
"I can now focus on the best part of the work, the fix."
Technician
"I can now focus on the best part of the work, the fix."
Technician

I can now focus on the best part of the work, the fix.

"I can now focus on the best part of the work, the fix."
Technician
On being a woman in aviation maintenance
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

On being a woman in aviation maintenance

“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview Envoy Maintenance Technician, Hazel. Hazel tells us about how she landed in the aviation industry and what her experience has been like in this predominantly male-occupied field.

As with many of her colleagues, Hazel got her start at Aviation Career & Technical Education High School, a specialized trade school located in Queens, New York. At first, Aviation High wasn't her top option, but when she didn't get into her preferred High School, she thought she'd give Aviation High a shot.

In the first year at Aviation High, the students start with a series of shop classes - intro to woodworking, electrical, sheet metal, sewing - which you rotate through as the year progresses. After the first semester, Hazel found that she was a natural within these classes. Not only did she excel, but she also enjoyed them. This propelled her to keep going.

Fast forward five years later, and Hazel now works at Envoy. She tells us she was very nervous about starting and she knew that many of her colleagues would be men. But when she went in for her first day of training she was pleased to see that three other women were joining the team as well. Since then, even more women Technicians have joined the team.

However, it wasn't always this way. When Hazel first considered joining the aviation industry, she had little support from her community.

"I grew up around people with old beliefs about how a woman should act and work. I have family members that are still against my occupation. They believe that it shouldn't be a woman's job, that 'it's only for men.' I was determined to go against them. Thankfully, my mom started supporting me more once I got a job."


That feeling of pride in her work paired with the camaraderie on her team is what Hazel says makes the industry so unique.

"At the end of the day, I know the job that I'm doing is important to me and to the people that get on the flights."

Coordination has never been that easy.
"Coordination has never been that easy."
Crew Chief
"Coordination has never been that easy."
Crew Chief

Coordination has never been that easy.

"Coordination has never been that easy."
Crew Chief
About passion and technique
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

About passion and technique

Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we talk with American Airlines mechanic, Christopher. He’s got a peculiar start in aviation industry: “Had it not been for my wife, who pressured me into pursuing my career in the aviation industry, I’d still be in the sales field struggling to make my sales goals.” Family was definitively crucial for Christopher’s start. Not only his wife is related to it, but also his father.

“My dad was a car mechanic and my first word was ‘car’. For years I wanted to follow in his steps and for me to say I’m a certified airframe and powerplant aircraft technician is such an accomplishment”

When asked about what makes his work special, Christopher chooses the fact that every night, there’s something different that needs to be done. And no matter what the job is, it can only be accomplished by combining two inseparable attributes:

“Whether it’s a tire change or removing and replacing a flow control valve, every job requires passion and technique.”

Although this career demands accurate precision and rigorous technique, Christopher also highlights the collaboration aspects of his work. “I love meeting new coworkers and learning from their cultures. We get to work with different groups every day, which brings the opportunity to build ever lasting relationships and friendships.“

Passion, technique, teamwork. No doubt these are some of the utmost qualities needed to keep aircraft flying.

On being a woman in aviation maintenance
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

On being a woman in aviation maintenance

“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview Envoy Maintenance Technician, Hazel. Hazel tells us about how she landed in the aviation industry and what her experience has been like in this predominantly male-occupied field.

As with many of her colleagues, Hazel got her start at Aviation Career & Technical Education High School, a specialized trade school located in Queens, New York. At first, Aviation High wasn't her top option, but when she didn't get into her preferred High School, she thought she'd give Aviation High a shot.

In the first year at Aviation High, the students start with a series of shop classes - intro to woodworking, electrical, sheet metal, sewing - which you rotate through as the year progresses. After the first semester, Hazel found that she was a natural within these classes. Not only did she excel, but she also enjoyed them. This propelled her to keep going.

Fast forward five years later, and Hazel now works at Envoy. She tells us she was very nervous about starting and she knew that many of her colleagues would be men. But when she went in for her first day of training she was pleased to see that three other women were joining the team as well. Since then, even more women Technicians have joined the team.

However, it wasn't always this way. When Hazel first considered joining the aviation industry, she had little support from her community.

"I grew up around people with old beliefs about how a woman should act and work. I have family members that are still against my occupation. They believe that it shouldn't be a woman's job, that 'it's only for men.' I was determined to go against them. Thankfully, my mom started supporting me more once I got a job."


That feeling of pride in her work paired with the camaraderie on her team is what Hazel says makes the industry so unique.

"At the end of the day, I know the job that I'm doing is important to me and to the people that get on the flights."

Coordination has never been that easy.
"Coordination has never been that easy."
Crew Chief
"Coordination has never been that easy."
Crew Chief

Coordination has never been that easy.

"Coordination has never been that easy."
Crew Chief
About passion and technique
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

About passion and technique

Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we talk with American Airlines mechanic, Christopher. He’s got a peculiar start in aviation industry: “Had it not been for my wife, who pressured me into pursuing my career in the aviation industry, I’d still be in the sales field struggling to make my sales goals.” Family was definitively crucial for Christopher’s start. Not only his wife is related to it, but also his father.

“My dad was a car mechanic and my first word was ‘car’. For years I wanted to follow in his steps and for me to say I’m a certified airframe and powerplant aircraft technician is such an accomplishment”

When asked about what makes his work special, Christopher chooses the fact that every night, there’s something different that needs to be done. And no matter what the job is, it can only be accomplished by combining two inseparable attributes:

“Whether it’s a tire change or removing and replacing a flow control valve, every job requires passion and technique.”

Although this career demands accurate precision and rigorous technique, Christopher also highlights the collaboration aspects of his work. “I love meeting new coworkers and learning from their cultures. We get to work with different groups every day, which brings the opportunity to build ever lasting relationships and friendships.“

Passion, technique, teamwork. No doubt these are some of the utmost qualities needed to keep aircraft flying.

I can now focus on the best part of the work, the fix.
"I can now focus on the best part of the work, the fix."
Technician
"I can now focus on the best part of the work, the fix."
Technician

I can now focus on the best part of the work, the fix.

"I can now focus on the best part of the work, the fix."
Technician

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