Close icon

THE MAGIC BEHIND AVIATION MAINTENANCE

THERE'S NO ROOM FOR
EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN
AIRLINES
Beacon Stories from the runaway

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview American Airlines Maintenance Technician, Mario. Mario entered the world of aviation by means of Aviation Career & Technical Education High School, a well-known, specialized school located in Queens, New York.

When we talked with Mario, he shared how his interest in aviation started long before he began at Aviation High.

"Ever since I was a child I was fascinated by how machinery worked. I always glanced at aircraft in the sky and wondered what made them fly with such ease. It was the same with trains, too. I think what intrigued me was how the technology and machinery worked together. It was when I attended Aviation High School when I began to understand " the magic" behind it all."

Mario graduated Aviation High with his Airframe and Powerplant Certificate but didn't pursue a career in aviation right away. Instead, he worked as an electrical technician for a few years, until one day he realized he was ready for a new challenge. Shortly after, Mario joined American Airlines as a Maintenance Technician. He tells us when he first started, he was overwhelmed by the level of accountability, but over time, that same responsibility became the very thing he's grown to love.

Once the nervousness fades and you start to feel very empowered.

While talking to Mario, it quickly becomes clear that the work of a Maintenance Technician is anything but dull. Every day there is a new problem to solve and a new challenge to tackle. In addition to the workload itself, Mario tells us communication is another important aspect of the job.

There's no room for ego in aviation.

"There isn't always one team leader in the crews, usually we rotate with who is taking the lead that day. This helps us avoid complacency and fatigue and makes it so that we all maintain equal respect. Of course, there are still times when we butt heads, but there is a big sense of brotherhood in aviation, so no matter what, at the end of the day we are all there for each other."

While some fixes are expected, the workload itself changes on a day-to-day basis.

"A typical night starts with me arriving to work and getting dressed, making sure I have all my safety attire needed to make my job easy. I then check in with my crew chief who assigns us the workload and the specific aircraft for the night. Working alongside my team, we address issues from open write-ups from previous flights to detailed inspections and walkthroughs to ensure the aircraft is within the safety limits for its next departure. The fun begins when we are tasked with a job such as component removal and replacement, servicing of various systems, or tire or brake changes. Afterward, we fill out paperwork to stamp off the work we performed and verify that it is all up to safety standards and done in accordance with up-to-date manuals and work cards."

So, why aviation? When we asked Mario about what drew him to this field he shared one of his first memories feeling a big sense of accomplishment. It's the feeling of a job well done at the end of the day that keeps him coming back again and again.

"One of my biggest accomplishments was when I performed my first engine change a few weeks being the new guy. It was a nerve-racking feeling, but I knew I was ready. A few shifts later me and my amazing team had the new engine installed and ready for its test flight before the passengers could fly on the aircraft. My proudest moment was when it passed the test flights and the following day was ready for passengers to get to their destination. Watching it push back from the gate and taxi down the runway was a euphoric feeling that one can not describe."

Close icon

A NEW ERA
OF AVIATION
MAINTENANCE

Built to empower Operators, MROs and
Technicians to communicate better and
collaborate smarter.
Request a Demo
Desktop, tablet and mobile showing Beacon screen
Built to empower Operators, MROs, and
Technicians to communicate better and
collaborate smarter.
Request a Demo
Beacon MTX Case Manager
MTX Case Manager
- Easily create MTX cases
- Search and assign MTX providers
- Empower teams for faster RTS
Beacon Compliance-Ready Channel
Compliance-Ready Channel
- Simplify coordination with all parties
- Get real-time MTX case updates
- Save and access case history
Beacon Data Learning Machine
Machine Learning
- Identify MTX patterns for optimization
- Gain insight about components and deferrals
- Maximize fleet availability

BEACON BY THE NUMBERS

80K
+
CASES
2.8K
+
AIRCRAFT
1.5K
+
USERS
190
+
AIRPORTS

LEAD THE CHANGE

Beacon equips Operators, MROs, and Technicians with the tools to increase capacity and aircraft availability while optimizing operating costs.

Reduce OOS
Time By

20%

Increase
Productivity By

10%

Reduce Overall
Delays By

5%

Beacon Mobile - Operators, MROs and Technicians tool

HOW TO GET STARTED

1
Join Beacon
Get in touch. Beacon will create your Operator or MRO profile so you can quickly get started.
2
Onboard MTX Teams
Invite users and providers with Beacon’s support all throughout the adoption phase.
3
Start Collaborating
Create and assign maintenance cases while maintaining seamless communication.

SEE WHAT BEACON CAN DO FOR YOU

STORIES FROM THE RUNWAY

Aviation stories from Beacon
The magic behind aviation maintenance
THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES
THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES

The magic behind aviation maintenance

THERE'S NO ROOM FOR EGO IN AVIATION.
– MARIO, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview American Airlines Maintenance Technician, Mario. Mario entered the world of aviation by means of Aviation Career & Technical Education High School, a well-known, specialized school located in Queens, New York.

When we talked with Mario, he shared how his interest in aviation started long before he began at Aviation High.

"Ever since I was a child I was fascinated by how machinery worked. I always glanced at aircraft in the sky and wondered what made them fly with such ease. It was the same with trains, too. I think what intrigued me was how the technology and machinery worked together. It was when I attended Aviation High School that I began to understand 'the magic' behind it all."

Mario graduated Aviation High with his Airframe and Powerplant Certificate but didn't pursue a career in aviation right away. Instead, he worked as an electrical technician for a few years, until one day he realized he was ready for a new challenge. Shortly after, Mario joined American Airlines as a Maintenance Technician. He tells us when he first started, he was overwhelmed by the level of accountability, but over time, that same responsibility became the very thing he's grown to love.

"Once the nervousness fades and you start to feel very empowered."

While talking to Mario, it quickly becomes clear that the work of a Maintenance Technician is anything but dull. Every day there is a new problem to solve and a new challenge to tackle. In addition to the workload itself, Mario tells us communication is another important aspect of the job.

"There's no room for ego in aviation."

"There isn't always one team leader in the crews, usually we rotate with who is taking the lead that day. This helps us avoid complacency and fatigue and makes it so that we all maintain equal respect. Of course, there are still times when we butt heads, but there is a big sense of brotherhood in aviation, so no matter what, at the end of the day we are all there for each other."

"While some fixes are expected, the workload itself changes on a day-to-day basis."

"A typical night starts with me arriving to work and getting dressed, making sure I have all my safety attire needed to make my job easy. I then check in with my crew chief who assigns us the workload and the specific aircraft for the night. Working alongside my team, we address issues from open write-ups from previous flights to detailed inspections and walkthroughs to ensure the aircraft is within the safety limits for its next departure. The fun begins when we are tasked with a job such as component removal and replacement, servicing of various systems, or tire or brake changes. Afterward, we fill out paperwork to stamp off the work we performed and verify that it is all up to safety standards and done in accordance with up-to-date manuals and work cards."

So, why aviation? When we asked Mario about what drew him to this field he shared one of his first memories feeling a big sense of accomplishment. It's the feeling of a job well done at the end of the day that keeps him coming back again and again.

"One of my biggest accomplishments was when I performed my first engine change a few weeks being the new guy. It was a nerve-racking feeling, but I knew I was ready. A few shifts later me and my amazing team had the new engine installed and ready for its test flight before the passengers could fly on the aircraft. My proudest moment was when it passed the test flights and the following day was ready for passengers to get to their destination. Watching it push back from the gate and taxi down the runway was a euphoric feeling that one can not describe."

Aviation stories from Beacon
I now can assign cases to my team from a distance.
"I now can assign cases to my team from a distance."
Supervisor
"I now can assign cases to my team from a distance."
Supervisor

I now can assign cases to my team from a distance.

"I now can assign cases to my team from a distance."
Supervisor
Aviation stories from Beacon
From childhood dreams to reality
"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE
"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE

From childhood dreams to reality

"You get to fix things."
– JOSUE, MAINTENANCE PLANNER, JETBLUE

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

In today's interview, we talk with Maintenance Planner, Josue. Like many of his colleagues, Josue got his start at Aviation Career & Technical Education High School -however, his interest and curiosity in aviation go all the way back to his childhood days.

Josue tells us that he looked forward to trips to the airport from a young age. He was mesmerized by airplanes and even remembers having recurring dreams in which he'd hold on to the wings of a plane and fly away with it. The first time he boarded a plane himself, he wondered how it was that a piece of metal could hold an entire plane full of people. Years later he would find the answer to his question.

With now over six years of experience in aviation maintenance, Josue has the knowledge he'd always hoped for. On top of the education, Josue tells us:

"Being an AMT is a discipline. Past the preparing stage, each day is far from repetitive. Not a single task or situation is identical, and that's where the skill and experience come into play."

When we ask Josue what his favorite part of working in aviation is, he tells the answer is simple.

"You get to fix things."

Aviation stories from Beacon
I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth.
"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller
"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller

I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth.

"I only pick the phone when it is absolutely necessary. Beacon gives me great visibility and extra bandwidth."
Controller
Aviation stories from Beacon
I can now focus on the best part of the work, the fix.
"I can now focus on the best part of the work, the fix."
Technician
"I can now focus on the best part of the work, the fix."
Technician

I can now focus on the best part of the work, the fix.

"I can now focus on the best part of the work, the fix."
Technician
Aviation stories from Beacon
On being a woman in aviation maintenance
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

On being a woman in aviation maintenance

“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview Envoy Maintenance Technician, Hazel. Hazel tells us about how she landed in the aviation industry and what her experience has been like in this predominantly male-occupied field.

As with many of her colleagues, Hazel got her start at Aviation Career & Technical Education High School, a specialized trade school located in Queens, New York. At first, Aviation High wasn't her top option, but when she didn't get into her preferred High School, she thought she'd give Aviation High a shot.

In the first year at Aviation High, the students start with a series of shop classes - intro to woodworking, electrical, sheet metal, sewing - which you rotate through as the year progresses. After the first semester, Hazel found that she was a natural within these classes. Not only did she excel, but she also enjoyed them. This propelled her to keep going.

Fast forward five years later, and Hazel now works at Envoy. She tells us she was very nervous about starting and she knew that many of her colleagues would be men. But when she went in for her first day of training she was pleased to see that three other women were joining the team as well. Since then, even more women Technicians have joined the team.

However, it wasn't always this way. When Hazel first considered joining the aviation industry, she had little support from her community.

"I grew up around people with old beliefs about how a woman should act and work. I have family members that are still against my occupation. They believe that it shouldn't be a woman's job, that 'it's only for men.' I was determined to go against them. Thankfully, my mom started supporting me more once I got a job."


That feeling of pride in her work paired with the camaraderie on her team is what Hazel says makes the industry so unique.

"At the end of the day, I know the job that I'm doing is important to me and to the people that get on the flights."

Aviation stories from Beacon
Coordination has never been that easy.
"Coordination has never been that easy."
Crew Chief
"Coordination has never been that easy."
Crew Chief

Coordination has never been that easy.

"Coordination has never been that easy."
Crew Chief
Aviation stories from Beacon
About passion and technique
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

About passion and technique

Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we talk with American Airlines mechanic, Christopher. He’s got a peculiar start in aviation industry: “Had it not been for my wife, who pressured me into pursuing my career in the aviation industry, I’d still be in the sales field struggling to make my sales goals.” Family was definitively crucial for Christopher’s start. Not only his wife is related to it, but also his father.

“My dad was a car mechanic and my first word was ‘car’. For years I wanted to follow in his steps and for me to say I’m a certified airframe and powerplant aircraft technician is such an accomplishment”

When asked about what makes his work special, Christopher chooses the fact that every night, there’s something different that needs to be done. And no matter what the job is, it can only be accomplished by combining two inseparable attributes:

“Whether it’s a tire change or removing and replacing a flow control valve, every job requires passion and technique.”

Although this career demands accurate precision and rigorous technique, Christopher also highlights the collaboration aspects of his work. “I love meeting new coworkers and learning from their cultures. We get to work with different groups every day, which brings the opportunity to build ever lasting relationships and friendships.“

Passion, technique, teamwork. No doubt these are some of the utmost qualities needed to keep aircraft flying.

On being a woman in aviation maintenance
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY
“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

On being a woman in aviation maintenance

“It's like a big family.”
– HAZEL, MAINTENANCE TECHNICIAN, ENVOY

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we interview Envoy Maintenance Technician, Hazel. Hazel tells us about how she landed in the aviation industry and what her experience has been like in this predominantly male-occupied field.

As with many of her colleagues, Hazel got her start at Aviation Career & Technical Education High School, a specialized trade school located in Queens, New York. At first, Aviation High wasn't her top option, but when she didn't get into her preferred High School, she thought she'd give Aviation High a shot.

In the first year at Aviation High, the students start with a series of shop classes - intro to woodworking, electrical, sheet metal, sewing - which you rotate through as the year progresses. After the first semester, Hazel found that she was a natural within these classes. Not only did she excel, but she also enjoyed them. This propelled her to keep going.

Fast forward five years later, and Hazel now works at Envoy. She tells us she was very nervous about starting and she knew that many of her colleagues would be men. But when she went in for her first day of training she was pleased to see that three other women were joining the team as well. Since then, even more women Technicians have joined the team.

However, it wasn't always this way. When Hazel first considered joining the aviation industry, she had little support from her community.

"I grew up around people with old beliefs about how a woman should act and work. I have family members that are still against my occupation. They believe that it shouldn't be a woman's job, that 'it's only for men.' I was determined to go against them. Thankfully, my mom started supporting me more once I got a job."


That feeling of pride in her work paired with the camaraderie on her team is what Hazel says makes the industry so unique.

"At the end of the day, I know the job that I'm doing is important to me and to the people that get on the flights."

Coordination has never been that easy.
"Coordination has never been that easy."
Crew Chief
"Coordination has never been that easy."
Crew Chief

Coordination has never been that easy.

"Coordination has never been that easy."
Crew Chief
About passion and technique
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES
Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

About passion and technique

Every night there is something different that needs to be done.
– CHRISTOPHER, TECHNICIAN, AMERICAN AIRLINES

Welcome to Stories from the Runway. The Beacon series in which we sit down with aviation professionals and talk through the ins and outs of the industry.

Today, we talk with American Airlines mechanic, Christopher. He’s got a peculiar start in aviation industry: “Had it not been for my wife, who pressured me into pursuing my career in the aviation industry, I’d still be in the sales field struggling to make my sales goals.” Family was definitively crucial for Christopher’s start. Not only his wife is related to it, but also his father.

“My dad was a car mechanic and my first word was ‘car’. For years I wanted to follow in his steps and for me to say I’m a certified airframe and powerplant aircraft technician is such an accomplishment”

When asked about what makes his work special, Christopher chooses the fact that every night, there’s something different that needs to be done. And no matter what the job is, it can only be accomplished by combining two inseparable attributes:

“Whether it’s a tire change or removing and replacing a flow control valve, every job requires passion and technique.”

Although this career demands accurate precision and rigorous technique, Christopher also highlights the collaboration aspects of his work. “I love meeting new coworkers and learning from their cultures. We get to work with different groups every day, which brings the opportunity to build ever lasting relationships and friendships.“

Passion, technique, teamwork. No doubt these are some of the utmost qualities needed to keep aircraft flying.

I can now focus on the best part of the work, the fix.
"I can now focus on the best part of the work, the fix."
Technician
"I can now focus on the best part of the work, the fix."
Technician

I can now focus on the best part of the work, the fix.

"I can now focus on the best part of the work, the fix."
Technician

NEWS/LATEST UPDATES

SEEN AT

NBAA logotypeMRO Americas logotypeSXSW logotypeE-Jets E2 Digital Conference 2021 logotypeCMA & MRO Conf logotypeUBER logotypeAFWERX logotypeAgility Prime logotypeAviation Week MRO logotypeAir Charter Expo 21 logotypeCoMotion LA logotypeWorld Aviation Festival logotypeWorld Aviation Festival logotypeWorld Aviation Festival logotypeWorld Aviation Festival logotypeWorld Aviation Festival logotype